User Agreement

Terms

The copyright holder of the "Social Spot" website/application (hereinafter referred to as the "Copyright Holder") grants an unlimited number of persons the right to use the services of the "Social Spot" website/application under a simple non-exclusive license and in accordance with the provisions of this User Agreement, which is a public offer.

"Service" – an information resource located on the Internet at the domain name https://social-spot.kz, including subdomains, and all related software that ensures its functioning.

"Copyright Holder" – Tsifrovye Servisy, TOO, legally registered in the Republic of Kazakhstan, which owns the intellectual property rights of the "Social Spot" Service.

"User" – any person who uses the services and functionality of the Website or Application. The User has the right to go through the registration procedure for access to additional functionality.

"User Agreement" – this agreement, which is a public offer, concluded upon registration in the Service between the User and the Administrator.

"Registration" – the process of providing the User’s identifying information via the application, website, or Telegram account, and the subsequent processing of this information by the Service, as a result of which an Account is created.

"Services" – the "Social Spot" service, which is the intellectual property of the Copyright Holder, providing a dating and social networking platform.

1. General Terms of Use

1. 1.1. By creating a "Social Spot" account, you agree to comply with:
   • this User Agreement;
   • the separate Privacy Policy;
   • Safety Recommendations and Community Rules;
   • all published and accepted terms and conditions if you purchase additional features, products, or services as part of the Service.
2. 1.2. If you do not agree with the terms of this Agreement or the Privacy Policy, you should discontinue using the Service.
3. 1.3. The Copyright Holder may amend this Agreement and the Service itself for reasons including legislation changes, new features, security requirements, moderation requirements, operational needs, or business practices. The latest version of this Agreement is available at https://social-spot.kz.
4. 1.4. The Service is intended for personal, non-commercial use unless the Copyright Holder expressly authorizes otherwise in writing.

2. Legality and Eligibility

2.1. Individuals cannot create an account or use the Service unless:

• they are at least 18 years old. The Service is intended only for users over the age of 18;
• they are legally capable;
• they comply with all applicable national and international laws;
• they confirm they have not been convicted of sexual or violent crimes and are not required to register as a sex offender where such status is relevant under applicable law;
• their account has not previously been permanently banned or removed by the Service for serious violations.

3. User Account

1. 3.1. An authorized User can log in via the application, website, or Telegram account, and by any other authentication methods made available by the Service from time to time.
2. 3.2. The User is responsible for maintaining the confidentiality of credentials and for all actions performed under their account.
3. 3.3. If the User suspects unauthorized use of their account, they should immediately contact technical support.
4. 3.4. The User is responsible for ensuring that the information provided in their profile is accurate, lawful, current, and does not infringe the rights of third parties.
5. 3.5. Unless expressly permitted by the Service, each User may create and maintain only one active account.
6. 3.6. The Copyright Holder may request additional confirmation, verification materials, or other information where reasonably necessary for safety, moderation, fraud prevention, or account recovery purposes.

4. Intellectual Property

4.1. All rights related to the Service belong to the Copyright Holder and are protected under the laws of the Republic of Kazakhstan on intellectual property.

4.2. Except for the limited right to use the Service in accordance with this Agreement, no rights, title, or interest in the Service or its content are transferred to the User.

5. Service Changes

5.1. The Copyright Holder may add, change, remove, suspend, or discontinue features of the Service, including paid features, moderation tools, and technical integrations, with prior notice to Users where reasonably possible.

6. User Safety

1. 6.1. The Copyright Holder promotes respectful relationships between Users but is not responsible for their actions inside or outside the Service.
2. 6.2. Users must exercise caution when meeting other Users offline and must independently assess any risks arising from such interactions.
3. 6.3. The Copyright Holder does not guarantee the good faith, intentions, identity, background, or compatibility of Users.
4. 6.4. The Service may provide reporting, blocking, moderation, and safety tools, but the availability of such tools does not constitute a guarantee that all harmful conduct will be detected or prevented.

7. User Rights and Restrictions

1. 7.1. The User receives a non-transferable, non-exclusive, revocable license to access and use the Service.
2. 7.2. It is prohibited to:
   • use the Service for unauthorized commercial purposes;
   • copy, modify, license, distribute, reverse engineer, or otherwise exploit copyrighted materials or software without permission;
   • use bots, scrapers, crawlers, or other automated tools to access, collect, extract, or index data from the Service;
   • upload malicious code or attempt to disrupt, overload, or interfere with the Service;
   • impersonate other people or create fake or misleading profiles;
   • post illegal, offensive, pornographic, hateful, deceptive, or otherwise prohibited content;
   • harass, threaten, stalk, extort, exploit, or abuse other users;
   • request money, financial credentials, intimate content, or other sensitive information for fraudulent or manipulative purposes;
   • attempt to obtain data or access that the User is not authorized to access.

8. User Content

1. 8.1. By posting content, the User grants the Copyright Holder a non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt, display, process, moderate, and otherwise use such content within the Service to operate, improve, secure, moderate, and promote the Service.
2. 8.2. The User confirms that all provided information is accurate and lawful and that they have all rights, permissions, and consents necessary for the content they upload.
3. 8.3. The Copyright Holder may moderate, restrict, age-gate, blur, hide, or remove any content that violates this Agreement, the Privacy Policy, community rules, App Store or platform requirements, or applicable law.

9. Purchases and Subscriptions

1. 9.1. The Service may offer paid features, digital goods, or subscriptions (“in-app purchases”), available through official payment providers such as the App Store, Google Play, or other authorized platforms.
2. 9.2. Auto-renewing subscriptions may be provided. Payment will be charged periodically using the selected payment method until canceled by the User in accordance with the rules of the relevant payment platform.
3. 9.3. Renewal charges may occur automatically unless the subscription is canceled before the end of the current billing period.
4. 9.4. Refunds are processed in accordance with the rules of the App Store, Google Play, the relevant payment provider, and applicable law.
5. 9.5. Deleting the application or deleting an account does not automatically cancel an active subscription purchased through a third-party store. The User must manage cancellation through the applicable store account settings.

10. Termination

1. 10.1. The User may stop using the Service at any time.
2. 10.2. The Copyright Holder may suspend, restrict, investigate, or terminate access to the Service in case of violations of this Agreement, legal requirements, moderation needs, safety risks, fraud, abuse, impersonation, spam, suspected illegal activity, or misuse of the Service.
3. 10.3. The Copyright Holder may preserve relevant records after suspension or termination where reasonably necessary for legal compliance, fraud prevention, defense of claims, or user safety.

11. Limitation of Liability

11.1. To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. The Copyright Holder does not guarantee uninterrupted, secure, or error-free operation of the Service.

11.2. The Copyright Holder is not responsible for the conduct of Users, user-generated content, third-party services, offline meetings, or outcomes of interactions between Users.

12. Use of Artificial Intelligence

We may use artificial intelligence and machine learning technologies to improve the Service, including:

• providing personalized recommendations;
• improving matching algorithms between users;
• analyzing user interactions to enhance user experience;
• supporting moderation, fraud prevention, spam detection, and quality assurance processes.

These technologies may process user data such as profile information, preferences, interactions, reports, and in-app behavior.

The Service may also provide AI-generated suggestions or responses to users. Such content is provided for informational purposes only and should not be considered legal, medical, psychological, financial, or other professional advice.

Where we use third-party AI or analytics providers, we do so only where reasonably necessary for the functionality described in the Privacy Policy and under appropriate contractual, confidentiality, and data protection safeguards.

Artificial intelligence is used as a supportive tool and does not make legally significant decisions about users without appropriate human review.

13. Governing Law

This Agreement is governed by the laws of the Republic of Kazakhstan, without regard to conflict of law principles.

14. Contacts

Tsifrovye Servisy, TOO
ul. Kairbaeva 34, Pavlodar, Pavlodar region, Kazakhstan
E-mail: support@social-spot.kz
Website: https://social-spot.kz